You may ask the desk to cancel any booking that is not yet active — requested, in checks, approved, or deposit held. Write to desk@motivcarhire.co.uk, or cancel in the app. No phone call. The hire has a written record.

Once the walkaround is confirmed and the booking is active, the hire fee is not refunded. Unused holds are released after the return inspection, or captured in part or full with an itemised reason: damage, fuel shortfall, PCNs, or late return.

A new date is a new request against that car’s availability, including the three-hour valet window either side. There is no phone call to squeeze a swap onto a car that is already booked. If the original hire is not yet active, cancel it first, then book the dates that are free.