Motiv is a private Merseyside handover, not a walk-up shopfront and not an airport desk. The pin is sent in the app when identity, licence, the agreement, and the deposit hold have succeeded. Publishing a street address on the marketing site would turn collection into a queue.

Typical collection is 10:00. Return is 10:00. We confirm the time in the app, not on a call. Bring the card you paid with and the licence you uploaded. Eleven photos on your phone, GPS and time on each, both parties confirm, then keys.

Airport desks, same-day keys without checks, chauffeur, delivery to your door, or in-app unlock. Keys are handed over in person. That record is how a scratch is settled without a row.